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Attention to detail - as they set the expectations of a ‘fairly quick sale’ due to the market, however, the ‘Open house’ attracted only 2 viewings. They forgot to ask for a key ahead of this day! Also constantly put a positive spin on the market when a more realistic approach would have been preferred. At times, an e -mail was sent whereas a phone call would have been better. Some time spent without an updates. Unable to secure the first 2 buyers and unconvinced with the effort made on both occasions to maintain the purchase. Again forgot to ask for a house key to do later viewings. The customer service improved when the ‘end was insight’ however, this was many months ahead of going on the market. This all caused a lot of stress, pressure, protracted sale, reduction in offer price. My ex-girlfriend moved out in Sept based on the positive quick sale and market. I moved out in February (fortunately) with a completion in March. Exchange should have been in December but was delayed to January.
Excellent company. Professional, responsive, polite and knowledgeable. We sold our property and bought through Graham Butts. We dealt with Jack Lydon and Ellie Norman and both were very easyand pleasant to deal with. They called back when they said they would and kept us up to date at all times. I would thoroughly recommend them and would use again.
Great service from start to finish!!
Great service from start to finish at the East Preston office, Tobie, Jonathan and Pat were all brilliant, I would recommend them to anyone.
Professional and friendly. Got me the price I wanted for my property
Professional, helpful and provided regular updates. Always replied to my emails or phone calls. Couldn’t be happier.